Return Policy

Your satisfaction is our priority. Please review our return and exchange guidelines below.

1. Eligibility for Returns

• Custom-made products are generally non-refundable unless there are quality defects.

• For wholesale orders, returns are accepted for defective products only.

2. Return Process

• Contact our customer service team within 7 days of receiving the goods.

• Provide photos or videos showing the defect or issue.

3. Conditions for Returns

• Products must be unused and in original packaging.

• Custom logos or special designs cannot be returned unless the defect is on our part.

4. Shipping Costs

• If the return is due to our error (e.g., wrong product, quality issue), we will bear the shipping cost.

• For other reasons, the buyer is responsible for return shipping costs.

5. Refunds or Replacements

• Upon approval, we offer either a replacement or a full/partial refund based on the situation.

6. Contact Us
For return requests, please email us